Archive for the ‘Support’ Category
VAT Rate Increase
From the 1st January 2010, the standard rate of will return to 17.5 percent.
All customers will need to change the VAT rate using the VAT parameters module. If you need any assistance, please contact our support team.
Source: HMRC
Tags: VAT
Support Hours
After numerous requests from our customers, we have extended our weekday help desk support hours to 18:00
Our support help desk is available during the following hours.
| Monday | 09:00 – 18:00 |
| Tuesday | 09:00 – 18:00 |
| Wednesday | 09:00 – 18:00 |
| Thursday | 09:00 – 18:00 |
| Friday | 09:00 – 18:00 |
| Saturday | Closed |
| Sunday | Closed |
| Bank Holidays | Closed |
| Public Holidays | Closed |
Additional hours and on-call weekend telephone support is available on request.
Server Down
There was a problem with our web hosting server, which affected all hosted customers. The problem has now been resolved by our hosting company.
There was network problem at the data centre end. It was the temporary networking problem due to which the server on which your vps is hosted gone off-line for some time.
Windows 7 RTM Update
Microsoft’s newest operating system, Windows 7 has been released to manufacturing.
When can I get it?
6th August 2009 – MSDN and Technet subscribers can download Windows 7 RTM in English.
16th August 16 2009 – Microsoft Partner Program Gold/Certified members can download Windows 7 RTM in English.
23rd August 2009 - Microsoft Action Pack subscribers will be able to download Windows 7 RTM in English.
22nd October 2009 – Windows 7 will be available in retail stores, on-line, and with new computer purchases.
Tags: Windows 7
Help Desk Hours
Our support help desk is open during the following hours.
| Monday | 09:00 – 17:30 |
| Tuesday | 09:00 – 17:30 |
| Wednesday | 09:00 – 17:30 |
| Thursday | 09:00 – 17:30 |
| Friday | 09:00 – 17:30 |
| Saturday | Closed |
| Sunday | Closed |
| Bank Holidays | Closed |
Additional hours and weekend support is available on request.
6000 Support Tickets
Today we passed 6000 tickets on our on-line call logging system!
Each support call or email we receive is recorded, so we can track any problems our customers are experiencing.
In the next few months we will be allowing customers with a support subscription, access to our on-line call logging system.
Retail July Update
At the end of July we will be releasing an update for our retail EPOS system.
Main Changes
- Chip and Pin support, with cash back.
- Improved product file layout.
- New Reports:
- Sell though report.
- Supplier Performance
- Advanced Suggested Re-Order Report.
- Locate Aged Items By Supplier.
- Summary Of Orders By Supplier.
Tags: Retail
Chip and PIN Update
Our chip and pin provider Commidea, have opened a new data centre to process card transactions. As a result all our chip and pin customers will need to be migrated to the new servers, before July 1st 2009.
Over the next few days we will contact all customers with chip and pin and help them migrate there terminals to the new servers.
Tags: Chip and Pin
Chip and Pin
Integrated chip and pin is now available to all retail customers with a broadband connection.
eTill chip and pin provides a pin pad and all the software required for processing card payments over the internet. By removing the need for a a standalone PDQ machine, which often requires a telephone line and rolls, our chip and pin solution cuts operating costs and reduces operator error.
Tags: Chip and Pin
Windows 7 RTM
Mark your calendars, Microsoft Windows 7 will be released on Thursday 22nd October 2009.
Microsoft will deliver Release to Manufacturing (RTM) code to partners in the second half of July. Windows 7 will become generally available on October. 22, 2009.
Sources: Microsoft, Windows Blog, Paul Thurrott
Tags: Windows 7