Archive for the ‘Support’ Category
Goodbye Windows 2000
On 13th July 2010, Microsoft will no longer provide support for Windows 2000.
From today we will no longer testing or supporting our software with Windows 2000. We recommend all customers using Windows 2000 upgrade to Windows XP or later.
Our software currently supports Windows XP and Windows Vista. Some customers are using Windows 7, but we recommend Vista until full testing has been completed.
Tags: Fashione, Retail, Windows 7
Easter 2010 Opening Times
During the Easter bank holiday weekend, our support team will be taking a much needed break, our support help desk is available on the following days and times.
| Date | Office Hours | On Call Hours |
| Thursday 1st April 2010 | 09:00 – 18:00 | N/A |
| Friday 2nd April 2010 | Closed (On Call)* | 10:00 – 16:00 |
| Saturday 3rd April 2010 | Closed (On Call)* | 09:00 – 18:00 |
| Sunday 4th April 2010 | Closed (On Call)* | 10:00 – 16:00 |
| Monday 5th April 2010 | Closed (On Call)* | 10:00 – 16:00 |
| Tuesday 6th April 2010 | 09:00 – 18:00 | N/A |
*Out of hours cover is limited to telephone support only and will be charged at £1.50 per minute.
Chip and PIN Customers
For customers with integrated chip and pin, you can contact Commidea’s merchant help desk on: 08 444 828 222
Tags: Chip and Pin
VAT Rate Increase
From the 1st January 2010, the standard rate of will return to 17.5 percent.
All customers will need to change the VAT rate using the VAT parameters module. If you need any assistance, please contact our support team.
Source: HMRC
Tags: VAT
Support Hours
After numerous requests from our customers, we have extended our weekday help desk support hours to 18:00
Our support help desk is available during the following hours.
| Monday | 09:00 – 18:00 |
| Tuesday | 09:00 – 18:00 |
| Wednesday | 09:00 – 18:00 |
| Thursday | 09:00 – 18:00 |
| Friday | 09:00 – 18:00 |
| Saturday | Closed |
| Sunday | Closed |
| Bank Holidays | Closed |
| Public Holidays | Closed |
Additional hours and on-call weekend telephone support is available on request.
Server Down
There was a problem with our web hosting server, which affected all hosted customers. The problem has now been resolved by our hosting company.
There was network problem at the data centre end. It was the temporary networking problem due to which the server on which your vps is hosted gone off-line for some time.
Windows 7 RTM Update
Microsoft’s newest operating system, Windows 7 has been released to manufacturing.
When can I get it?
6th August 2009 – MSDN and Technet subscribers can download Windows 7 RTM in English.
16th August 16 2009 – Microsoft Partner Program Gold/Certified members can download Windows 7 RTM in English.
23rd August 2009 - Microsoft Action Pack subscribers will be able to download Windows 7 RTM in English.
22nd October 2009 – Windows 7 will be available in retail stores, on-line, and with new computer purchases.
Tags: Windows 7
Help Desk Hours
Our support help desk is open during the following hours.
| Monday | 09:00 – 17:30 |
| Tuesday | 09:00 – 17:30 |
| Wednesday | 09:00 – 17:30 |
| Thursday | 09:00 – 17:30 |
| Friday | 09:00 – 17:30 |
| Saturday | Closed |
| Sunday | Closed |
| Bank Holidays | Closed |
Additional hours and weekend support is available on request.
6000 Support Tickets
Today we passed 6000 tickets on our on-line call logging system!
Each support call or email we receive is recorded, so we can track any problems our customers are experiencing.
In the next few months we will be allowing customers with a support subscription, access to our on-line call logging system.
Retail July Update
At the end of July we will be releasing an update for our retail EPOS system.
Main Changes
- Chip and Pin support, with cash back.
- Improved product file layout.
- New Reports:
- Sell though report.
- Supplier Performance
- Advanced Suggested Re-Order Report.
- Locate Aged Items By Supplier.
- Summary Of Orders By Supplier.
Tags: Retail
Chip and PIN Update
Our chip and pin provider Commidea, have opened a new data centre to process card transactions. As a result all our chip and pin customers will need to be migrated to the new servers, before July 1st 2009.
Over the next few days we will contact all customers with chip and pin and help them migrate there terminals to the new servers.
Tags: Chip and Pin