Stuart Kelly » Support

Goodbye Windows 2000

admin — Fri, 11 Jun 2010 08:02:36 +0000

On 13th July 2010, Microsoft will no longer provide support for Windows 2000.

From today we will no longer testing or supporting our software with Windows 2000. We recommend all customers using Windows 2000 upgrade to Windows XP or later.

Our software currently supports Windows XP and Windows Vista. Some customers are using Windows 7, but we recommend Vista until full testing has been completed.

Easter 2010 Opening Times

admin — Thu, 01 Apr 2010 12:46:37 +0000

During the Easter bank holiday weekend, our support team will be taking a much needed break, our support help desk is available on the following days and times.

Date	Office Hours	On Call Hours
Thursday 1st April 2010	09:00 – 18:00	N/A
Friday 2nd April 2010	Closed (On Call)*	10:00 – 16:00
Saturday 3rd April 2010	Closed (On Call)*	09:00 – 18:00
Sunday 4th April 2010	Closed (On Call)*	10:00 – 16:00
Monday 5th April 2010	Closed (On Call)*	10:00 – 16:00
Tuesday 6th April 2010	09:00 – 18:00	N/A

*Out of hours cover is limited to telephone support only and will be charged at £1.50 per minute.

Chip and PIN Customers

For customers with integrated chip and pin, you can contact Commidea’s merchant help desk on: 08 444 828 222

VAT Rate Increase

admin — Wed, 11 Nov 2009 12:58:14 +0000

From the 1st January 2010, the standard rate of will return to 17.5 percent.

All customers will need to change the VAT rate using the VAT parameters module. If you need any assistance, please contact our support team.

Source: HMRC

Support Hours

admin — Mon, 26 Oct 2009 17:42:53 +0000

After numerous requests from our customers, we have extended our weekday help desk support hours to 18:00

Our support help desk is available during the following hours.

Monday	09:00 – 18:00
Tuesday	09:00 – 18:00
Wednesday	09:00 – 18:00
Thursday	09:00 – 18:00
Friday	09:00 – 18:00
Saturday	Closed
Sunday	Closed
Bank Holidays	Closed
Public Holidays	Closed

Additional hours and on-call weekend telephone support is available on request.

Server Down

admin — Fri, 14 Aug 2009 09:14:45 +0000

There was a problem with our web hosting server, which affected all hosted customers. The problem has now been resolved by our hosting company.

There was network problem at the data centre end. It was the temporary networking problem due to which the server on which your vps is hosted gone off-line for some time.

Windows 7 RTM Update

admin — Fri, 24 Jul 2009 07:31:39 +0000

Microsoft’s newest operating system, Windows 7 has been released to manufacturing.

When can I get it?

6th August 2009 – MSDN and Technet subscribers can download Windows 7 RTM in English.

16th August 16 2009 – Microsoft Partner Program Gold/Certified members can download Windows 7 RTM in English.

23rd August 2009 - Microsoft Action Pack subscribers will be able to download Windows 7 RTM in English.

22nd October 2009 – Windows 7 will be available in retail stores, on-line, and with new computer purchases.

Help Desk Hours

admin — Mon, 20 Jul 2009 17:46:45 +0000

Our support help desk is open during the following hours.

Monday	09:00 – 17:30
Tuesday	09:00 – 17:30
Wednesday	09:00 – 17:30
Thursday	09:00 – 17:30
Friday	09:00 – 17:30
Saturday	Closed
Sunday	Closed
Bank Holidays	Closed

Additional hours and weekend support is available on request.

6000 Support Tickets

admin — Fri, 17 Jul 2009 15:43:38 +0000

Today we passed 6000 tickets on our on-line call logging system!

Each support call or email we receive is recorded, so we can track any problems our customers are experiencing.

In the next few months we will be allowing customers with a support subscription, access to our on-line call logging system.

Retail July Update

admin — Thu, 16 Jul 2009 14:43:17 +0000

At the end of July we will be releasing an update for our retail EPOS system.

Main Changes

Chip and Pin support, with cash back.
Improved product file layout.
New Reports:
- Sell though report.
- Supplier Performance
- Advanced Suggested Re-Order Report.
- Locate Aged Items By Supplier.
- Summary Of Orders By Supplier.

Chip and PIN Update

admin — Fri, 19 Jun 2009 09:31:06 +0000

Our chip and pin provider Commidea, have opened a new data centre to process card transactions. As a result all our chip and pin customers will need to be migrated to the new servers, before July 1st 2009.

Over the next few days we will contact all customers with chip and pin and help them migrate there terminals to the new servers.